Refund Policy

Last updated: [17 July 2026]

Thank you for shopping with Volkoria.

We want you to be happy with your purchase. If you're not satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (such as your order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards

• Downloadable digital products

• Personalised or custom-made items

• Clearance or final sale items

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong item. If you need an exchange, please contact us using the details below.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with this policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a return or refund, please contact us:

Email: contact.volkoria@gmail.com

Business Name: Volkoria