Shipping Policy

Order Processing

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Once dispatched, orders typically arrive within 7–12 business days, depending on your location and local customs processing. Please note that shipping times are estimates and are not guaranteed, as delays can occasionally occur due to factors outside our control (customs, weather, carrier delays, etc.).

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order. 

Customs, Duties & Taxes

For international orders, please note that your order may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [insert support email] and we'll be happy to look into it for you.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses, but we're happy to help however we can if this happens.

Questions?

If you have any questions about your order or our shipping process, feel free to reach out to us at contact.volkoria@gmail.com  — we're here to help.